Title: Senior Manager Digital Payments – North America
Location: Charlotte, NC
Overview:
Our Retail Payments Client is searching for a Senior Manager Digital Payments for a new role within their North American Payments team, responsible for defining and actively managing the Digital payments experience and capabilities across all channels. This role will lead cross-functional teams and payment/fintech vendors to build solutions that provide a consistent and frictionless customer experience, while minimizing fraud and eliminating payment related bottlenecks. The ideal candidate will have previous experience with e-commerce, payment acceptance, technology development and project management.
Responsibilities:
- Own the digital payments product roadmap and planning – identify the problems to be solved, define the desired customer experience, lead the execution strategy and oversee implementation
- Responsible for defining payment features and managing the features backlog with a strong understanding of risk and internal capabilities needed to successfully deploy
- Manage and assess digital payment partnership capabilities, offerings, pricing, and terms for business needs and proactively identify opportunities for future payments optimization
- Interpret business needs to identify potential new partners that support payments strategy and roadmap
- Drive key initiatives targeted at rationalizing digital payment costs, reducing fraud, and optimizing the digital customer experience
- Function as the digital payments subject matter expert from pilots to large scale implementation, while working with stakeholders to deliver the right solutions and strategies, with limited guidance.
- Support day-to-day payments operations and continuous improvements of digital payment acceptance, security, and experience.
- Manage escalations and resolve payment operational issues together with internal and external partners
- Ensure compliance with payment regulations
Requirements:
- 6+ years’ experience in digital commerce deploying/maintaining payment solutions, driving innovation and working with emerging payments/technology, payments economics, networks, acquirers, and vendors
- Bachelor’s degree or combinations of job-related experience and education required. Master’s degree preferred.
- Strong understanding of digital payment innovation landscape and market trends in the retail space and preferably in fuel retail/c-store
- Experience from operating with a strong commercial mindset
- Solving complex problems with implications across many functions
- Strong ability and proven record of driving and implementing change: Structured, hands-on, and focused on timely delivery
- Engaging with stakeholders from varied organizational levels and functions – internally and externally
- Operating in a culture executing towards lean principles
- Proven collaborator– able to get things done without formal authority or reporting relationships, working across functions, geographies, and levels to make things happen
- Customer-focused. Able to identify and understand customer needs and puts them first in all activities and efforts
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